Effective date: September 2, 2026
These Terms of Service ("Terms") govern your use of the Vially mobile application ("the App") and the Vially website at vially.app ("the Website"). By downloading, installing, or using Vially, you agree to these Terms. If you do not agree, please do not use the App.
The public App Store release is Vially 1.2.8. An active Vially Pro subscription is required after onboarding to use the App's health and tracking features. Restore Purchases, subscription purchase, Privacy, Terms, Contact, and Delete My Data remain available without an active subscription in versions using that subscription gate.
Vially is not a medical device and does not provide medical advice. The App is a personal health tracking tool designed to help you log and organize your medication data. It is not intended to diagnose, treat, cure, or prevent any disease or health condition.
Information provided by the App — including AI-generated Aurora Coach responses, AI meal and nutrition estimates, lab-result organization, peptide calculations, lab-range summaries, marker trends, and progress tracking — is for informational and personal tracking purposes only. AI responses and estimates may be incomplete, inaccurate, or outdated. Always consult your healthcare provider before:
Do not rely on the App as a substitute for professional medical advice, diagnosis, or treatment. In the event of a medical emergency, contact your local emergency services immediately.
Aurora Coach is available in Vially 1.2.8 as a Pro feature for people aged 18 or older. Aurora Coach uses Google Gemini to generate general educational responses. It cannot diagnose a condition, prescribe or change medication, select a dose or schedule, provide reconstitution instructions, or replace a clinician, pharmacist, poison-control service, or emergency service.
You must review and accept the named data-sharing consent before the first question. The first time a disclosure combination is used, the App lists the question and any included summary classes or recent chat history and asks you to confirm the send. If you choose “Don't ask again for sends like this,” the App remembers that combination only on this device, and later sends with the same data categories may proceed without another prompt. You can clear remembered send types under Settings > Privacy & Security to require confirmation again. Do not include information you are not comfortable sharing with Google.
Version 1.2.8 stores up to 50 recent Coach chats and the 100 recent messages in each chat locally; older local items are removed automatically. You can reopen or delete retained chats. Aurora Coach may attach compact on-device summaries of your current stack, weight trend, side effects, and labs when you choose them for a question or enable automatic use in Settings. Automatic summaries are selected on device for relevance to the question; when no summary is authorized or available, Aurora Coach sends no Vially record summary. Message chips show which summary classes a send attempt included. When conversation memory is enabled, recent messages from THIS chat only — up to 8 turns or 4,000 characters — accompany a question; other chats and deleted messages are never sent. When it is off, prior messages stay on device. Aurora Coach does not attach photos or Apple Health data. Vially keeps no server-side Coach transcript. Each generated Google Gemini response has a Report response control that can open an editable report addressed to Vially support; no report is submitted automatically. You may clear remembered send types, turn automatic use or conversation memory off, or revoke consent at any time; revocation blocks future sends, deletes locally saved Coach conversations, and sends a signed request to delete Vially's server request counters. Aurora Coach remains blocked while an offline deletion is pending. A pseudonymous installation security record and deletion receipt remain for replay and abuse prevention. Aurora Coach availability depends on internet access, an active Pro entitlement, provider availability, safety controls, and applicable regional or age restrictions.
AI Lab Scanner and AI Meal Scan are available in Vially 1.2.8 as Pro features for adults aged 18 and older. Internet access, an active Pro entitlement, provider availability, and the applicable consent are required.
AI Lab Scanner is an organizational aid, not a diagnostic service. It protects the imported report in an encrypted device-only draft, then—only after you explicitly tap Accept & Extract—sends the complete image or PDF through Vially to paid Google Gemini. Vially does not retain the report or extraction response. Google may retain paid-service requests and responses for up to 55 days for abuse monitoring. You must review every extracted value, unit, range, report identity, and warning before saving. Do not use an extracted result for a medical decision without checking it against the original report and consulting a qualified clinician.
AI Meal Scan is an optional estimation aid. Before the first meal-photo upload, you must review and accept the named, revocable data-sharing consent. That consent applies only to meal photos you deliberately submit: taking or selecting a photo does not upload it, and every photo is sent only after you review it and tap Estimate with AI. You can revoke consent under Settings > Privacy & Security. Vially does not retain the photo or estimate on its servers. Google may retain paid-service requests and responses for up to 55 days for abuse monitoring. You must review and correct the estimated meal name, serving size, calories, protein, and fiber before saving or relying on them.
Vially integrates with the following third-party services, each governed by its own terms and privacy practices:
We are not responsible for the practices or policies of these third-party services.
By using Vially, you agree to the following:
Beginning with Vially 1.2.8, Vially Pro is a paid subscription required to use the App after onboarding. The new in-app purchase flow offers weekly and yearly plans without an introductory trial, at the localized prices and terms shown before purchase. A legacy monthly subscription may remain active for existing subscribers under the terms shown in their App Store subscription settings, but it is not offered to new in-app purchasers. Subscriptions are managed through the Apple App Store.
In versions using this subscription gate, if Vially cannot confirm an active subscription, App features remain locked while the required purchase, restore, support, legal, and device-data deletion controls stay available.
While we strive for accuracy, Vially does not guarantee that any information provided by the App is accurate, complete, or current. This includes but is not limited to:
You should independently verify all information with your healthcare provider.
The App, including its design, source code, content, branding, and all associated materials, is owned by Vially and protected by copyright and intellectual property laws. You may not:
To the maximum extent permitted by applicable law, Vially and its developers, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. This includes but is not limited to:
In no event shall our total liability exceed the amount you paid for the App or subscription in the twelve (12) months preceding the claim.
You agree that any dispute arising from or relating to these Terms or the App shall be resolved on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding against Vially.
Any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the United States. You and Vially each waive the right to a jury trial.
Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights.
Your use of the App is also governed by our Privacy Policy. Core Vially health records are stored locally on your device. Beginning with Vially 1.2.8, those records are excluded from standard iOS backups and there is no Vially iCloud Sync. With your permission, Apple Health exchange happens on-device, and Apple Health data is never attached to Aurora Coach. Aurora Coach questions, lab reports, and meal photos are transferred for paid Gemini processing only after the feature-specific action and consent described in the Privacy Policy. Optional PostHog analytics remains off until you opt in, RevenueCat processes subscription information, and the replacement Vially 1.3.1 build does not include the Meta SDK or request Apple's tracking permission. Use explicit exports for any backup you choose to keep.
We reserve the right to terminate or restrict access to the App at any time, with or without cause. You may stop using the App at any time by deleting it from your device. Upon termination, all locally stored data will remain on your device until you delete the App.
You agree to indemnify and hold harmless Vially, its developers, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the App, your violation of these Terms, or your violation of any rights of a third party.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the App after changes constitutes acceptance of the updated Terms. Vially does not maintain a marketing mailing list, and support emails are user-initiated. We encourage you to review these Terms periodically.
Questions about these Terms? Contact us at [email protected].